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# Oakland County Homeowners Insurance and Biohazard Cleanup: The Complete Guide The number one question we hear before any job: *"Is this covered by my insurance?"* The honest answer: **in most cases, yes — and most clients pay $0 out of pocket.** But the coverage path varies by event type, policy terms, and carrier. This guide breaks down exactly what Oakland County homeowners can expect. ## What Is Typically Covered ### Crime Scene and Trauma Cleanup Homeowners' and renters' insurance policies typically cover biohazard cleanup resulting from: - **Violent crimes** (assault, homicide) occurring on the property - **Suicide** and self-inflicted injury - **Accidental traumatic death** on the property - **Unattended death / decomposition** discovered on the property Coverage falls under the **Additional Coverage or Extended Coverage** provisions of most policies — specifically the "reasonable repairs" or "vandalism and malicious mischief" provisions, depending on policy language. The key is that a traumatic event caused the contamination. ### Mold Remediation Covered when mold was caused by a **sudden and accidental covered water event** — specifically: - Burst pipe or frozen pipe - Storm damage causing water intrusion - Appliance failure (water heater, dishwasher, washing machine) **Not covered:** mold from long-term moisture neglect, flooding from external sources (requires separate flood insurance), or gradual leaks. ### Sewage Backup Covered only if you have a **sewer/drain backup endorsement** — this is a separate rider, not included in base homeowners' policies. Most Michigan policies sold since 2010 include this option; whether you have it depends on your specific policy. ## What Is Typically Not Covered - **Mold from pre-existing conditions** or neglect - **Hoarding cleanup** (generally not covered — some insurers make exceptions when biohazard conditions are documented) - **Biohazard resulting from criminal activity by the policyholder** - **Sewage backup without the endorsement** ## The Carriers We Work With in Oakland County 911 Bio Clean has direct billing relationships with: - State Farm - Allstate - Farmers Insurance - Travelers - Liberty Mutual - USAA - Auto-Owners Insurance (major Michigan carrier) - Citizens Insurance (Michigan-specific) - Frankenmuth Insurance We know each carrier's documentation requirements, claim timelines, and adjuster protocols. This means fewer delays, fewer supplemental claim disputes, and faster job completion. ## How We Handle Your Claim 1. **You call us** — (810) 228-9282 — and we arrive within 1–2 hours 2. **We document the scene** with photos, measurements, and contamination mapping before work begins 3. **We contact your insurance carrier** directly and open the claim if needed 4. **We provide the adjuster** with our Xactimate estimate — the industry-standard format all major carriers accept 5. **We complete the job** with ATP clearance testing and chain-of-custody documentation 6. **We bill the carrier directly** — you receive the claim settlement, or we settle directly depending on your policy structure In most Oakland County cases, the policyholder's involvement is minimal. We handle the back-and-forth. ## What to Do Right Now Don't wait to call your insurance company before calling us. Our assessment is free, and we can often determine within minutes whether your event is likely covered based on your policy type and the nature of the situation. Call us first: **(810) 228-9282** — 24 hours a day, 7 days a week.